This Privacy Policy describes how Sunmate ("we," "us," or "our") collects, uses, and shares personal information of users of our website, https://sunmate.co.uk (the "Website").
We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices.
1. Information We Collect
We may collect the following types of personal information from you when you use our Website:
Information You Provide Directly:
- Contact Information: When you contact us through forms on our Website (e.g., contact forms, quote requests), email, or phone, we may collect your name, email address, phone number, and any other information you choose to provide.
- Account Information: If you create an account on our Website (if applicable in the future), we may collect your username, password, and other account details.
- Order Information: If you place an order through our Website (if applicable in the future), we may collect your billing address, shipping address, payment information, and details of the products or services you purchased.
- Feedback and Surveys: If you participate in surveys or provide feedback, we may collect your opinions and any personal information you choose to share.
Information Collected Automatically:
- Log Data: Our servers automatically record certain information when you access or use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your access.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our Website. This may include your preferences, session information, and device identifiers. You can manage your cookie preferences through your browser settings.
- Device Information: We may collect information about the device you use to access our Website, including the device model, operating system, and unique device identifiers.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To Provide and Maintain Our Website: To ensure the Website functions correctly and to provide you with access to its features and content.
- To Respond to Your Inquiries: To communicate with you and respond to your questions, requests, and feedback.
- To Process Orders and Payments: To fulfill your orders, process payments, and manage your purchases.
- To Personalize Your Experience: To understand your preferences and tailor the content and features of our Website to your interests.
- To Improve Our Website and Services: To analyze how users interact with our Website and to identify areas for improvement.
- For Marketing and Promotional Purposes: To send you newsletters, promotional emails, and other marketing communications about our products, services, and offers. You can opt-out of receiving these communications at any time.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- For Recruitment Purposes: To process and evaluate job applications.
3. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We may engage third-party service providers to assist us with various functions, such as website hosting, data analysis, email marketing, payment processing (if applicable), and customer support.
- Legal Authorities: We may disclose your personal information to law enforcement agencies, government bodies, or other legal authorities if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may share your personal information with third parties for other purposes with your explicit consent.
4. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we delete your personal information under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable laws and regulations.
7. Third-Party Websites and Services
Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.
8. Children's Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that we have collected personal information from a child without such consent, please contact us immediately, and we will take steps to remove the information.
9. International Data Transfers
If you are accessing our Website from outside the United Kingdom, your personal information may be transferred to and processed in the United Kingdom, where our servers are located. Please be aware that the data protection laws in the United Kingdom may differ from those in your country.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top of the policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Sunmate
contact@sunmate.co.uk
